Welcome! Pacific Western Painting has been hired for painting and improvements of the exterior of your home and community buildings. This site has been created to answer any questions you may have and to keep you informed.
Who should I contact for questions?
Contact us first as we will be the one to resolve any issue you have. The best way to contact us is by emailing email@example.com. Contacting your board member or property manager will result in them contacting us and give you the same result, so contact us directly.
What is the schedule or when will work begin or end?
The common process is that 48 hours before we begin work on your residence you will receive a notice, usually near or on your garage door and/or front door. This notice is specific to your community and will give you specific information on what we need you to do before and during the work.
When we finish the main production of your residence (some items are not done at the same time as the main area such as front doors or nearby metal railings), you will receive a new notice informing you that we are done with the main production, when you can move items and if there is anything additional we from you.
Do I need to move my items, what do I do with things I can’t move, or are you going to charge me for not being able to move my items?
First off, please always refer to your notice. Your notice does indicate a cost as a way to grab attention and show the importance of allowing our crew members to access your area and complete the work. We ask that you email us about any concerns and we stress that if you do your best to work with us, we will NOT be charging you. If time is an issue, please reach out to us by email and we can skip your unit to give you a few days while we do the rest of your building. We want you to be happy with our work and we are unable to do our work if we can’t reach all areas of your residence. We apologize that to perform the work on your residence, we may need to cause you temporary inconvenience.
When will they complete the work such as a patio cover that I approved to pay for myself (commonly called a change order)?
We complete projects that are not a part of the main production near the end of your project when we are completing any touch-ups. Please send an email to ensure we have you on our list of areas to address at the end of your project.
I live out of town and cannot be there when you are working or I can’t receive the notice.
Please email us as all projects have differences that may impact how we can work with you to get your residence completed. The project manager will reach out to you with a solution.
I need to reschedule my residence or my door.
Please email us as all projects have differences that may impact how we can work with you to get your residence work completed. The project manager will reach out to you with a solution.
A crew member damaged my property and/or got paint on my property/car
We are sorry for the inconvenience. While we make every attempt to be as professional as possible, construction is not the cleanest type of work. We want to resolve this issue as soon as possible. Please send an email with your contact info, address/unit, and please send any pictures, receipts, and/or specific location of the issue. Pictures will expedite the resolution. We will get back to you right away. Again, we are sorry for the inconvenience and appreciate your understanding.
I have touch-up or you missed something.
Touch-up is completed at the end of your project. Please email us to get your item on the touch-up list to ensure it gets completed at the end of your project.
Common Questions Pertaining to Door Painting
*Please note these are frequently asked questions and every project is unique. What is stated on your notice is the most specific information to refer to.
What does painted in the closed or open position mean?
Closed position means the door will be painted in the allotted time on your notice, which could be a time span of a day or multiple days. It is variable depending on the speed that we can paint your neighbors’ doors. We may be there in the morning, middle of the day, or afternoon and we are unable to give you an exact time of day. You do not need to be there and do not need to make an appointment unless specifically stated on your notice. The closed position will have the exterior side of the door painted only. Most projects will then require you to make an appointment with our office for the open position, please refer to your notice for more instructions.
Open position means you will need to make a specific appointment time like a doctor’s visit. The surface to be painted will be the inside edge of the door which is the part that can only be seen when the door is open. Often at that time, the exterior side of the door will be painted as well. Unless your notice specifically states that the exterior will be painted at a different time. Depending upon weather and type of door, the door will need to remain open for approximately 4-6 hours, please refer to your notice for a more precise time. If you are unable to leave your door open for the total amount of time needed many clients have a neighbor or friend assist them.
What if I do not want my door painted?
Depending upon the HOA rules and contract, you may or may not have the choice to have your door painted. Please email us to let us know and we will contact you.
How long will it take for the painter to paint the door?
The usual time will be 45 minutes depending on your door. The painter may need to return for precision touch up or a second coat, if so they will inform you of an approximate time of return.
Can I close my security screen door while the door is drying?
Yes, the security screen door should not interfere with the drying process. Depending upon the painting process, we may require access to the door an hour or so after the initial painting for precision touch up or a second coat, if so they will inform you of an approximate time of return.
What if I will be out of town during the available times?
Please contact our office to determine the steps that are needed, as every project is unique. Please email us.
What does it mean by a French Door?
A door with glass panes throughout its length.
What does it mean by a Garage Man Door?
The door that gives people access to the garage from the outside and not the larger car garage door.
I am having trouble accessing your appointment booking site
You will be unable to access the site by using google which is the most common issue. You need to use the address bar at the top. It must be typed without errors and needs the https:// and .me. If you are still unable to use the site please email us.
It rained during my appointment
Please reschedule your appointment as we are unable to paint due to the moisture in the air.