Most Frequently Asked Questions From Homeowners and HOA Tenants
Welcome! Pacific Western Painting and Construction has been hired for painting and improvements of the exterior of your home and community buildings. This site has been created to answer any questions you may have and to keep you informed. Thank you for looking into your project, if we do not answer your question below please feel free to email us at info@pacwestpainting.com
Who should I contact for questions?
Contact us first as we will be the ones to resolve any issue you have. The best way to contact us is by emailing info@pacwestpainting.com. Contacting your board member or property manager will result in them contacting us and give you the same result, so start with us!
How do you paint front doors and garage doors?
Entry doors will be sprayed in a closed position. We will take care to mask-off door hardware and any glass inserts if present. If the resident is not home during the working day, then we will coordinate with the resident to return on a Saturday to paint the entry door edges. When the door edges are painted they will have to remain open for several hours to allow for proper drying.
What kind of notification will I receive prior to the commencement of work?
You will receive a notice 48 hours prior to the start date on your building.
How will you access my balcony/patio/yard to complete the work?
All work will take place outside, accessed from the outside only. You will need to keep your side gates unlocked when work is taking place on your home. If you do not have a gate, then we will access your yard by ladder. We will only need you to open your entry doors when painting the door edges.
How do I prepare my balcony/patio/yard for the project?
Owners are responsible for clearing BBQs, furniture, decorations, and plants away from areas we will be working on such as walls and fencing. We need a 12-inch clear space to successfully complete your unit.
Where should I park my cars during work on my building?
During wood replacement or painting, access to your garaged vehicles may be blocked. For your convenience and the safety of our workers, we highly recommend that you move vehicles from your garage and/or driveway into the general parking areas during the days when we are working on your building.
How long do you expect the work to take place on my unit?
Expect the wood and painting crews to be working on your building for 2-3 business days for both wood repairs and painting.
What should I do with my pets while the work takes place?
Please keep all pets inside during working hours while we are working on your building for their safety and ours.
Will there be a designated staging area?
Yes. There is a designating an area for a portable restroom and storage container
Will the workers clean up after each working day?
Yes, the job site will be left broom clean at the end of each day.
What is the schedule or when will work begin or end?
The common process is that 48 hours before we begin work on your residence you will receive a notice, usually near or on your garage door and/or front door. This notice is specific to your community and will give you specific information on what we need you to do before and during the work. When we finish the main production of your residence (some items are not done at the same time as the main area such as front doors or nearby metal railings), you will receive a new notice informing you that we are done with the main production, when you can move items and if there is anything additional we need from you.
Do I need to move my items, what do I do with things I can’t move, or are you going to charge me for not being able to move my items?
First off, please always refer to your notice. Your notice does indicate a cost as a way to grab attention and show the importance of allowing our crew members to access your area and complete the work. We ask that you email us about any concerns and we stress that if you do your best to work with us, we will NOT be charging you. If time is an issue, please reach out to us at info@pacwestpainting.com and we can skip your unit to give you a few days while we do the rest of your building. We want you to be happy with our work and we are unable to do our work if we can’t reach all areas of your residence. We apologize in advance that to perform the work on your residence, we may need to cause you temporary inconvenience.
When will they complete the work such as a patio cover that I approved to pay for myself (commonly called a change order)?
We complete projects that are not a part of the main production near the end of your project when we are completing any touch-ups. Please send an email to info@pacwestpainting.com to ensure we have you on our list of areas to address at the end of your project.
I live out of town and cannot be there when you are working or I can’t receive the notice.
Please email info@pacwestpainting.com as all projects have differences that may impact how we can work with you to get your residence completed. The project manager will reach out to you with a solution.
I need to reschedule my residence or my door.
Please email info@pacwestpainting.com as all projects have differences that may impact how we can work with you to get your residence work completed. The project manager will reach out to you with a solution.
A crew member damaged my property and/or got paint on my property/car
We are sorry for the inconvenience. While we make every attempt to be as professional as possible, construction is not the cleanest type of work. We want to resolve this issue as soon as possible. Please send an email to info@pacwestpainting.com with your contact info, address/unit, and please send any pictures, receipts, and/or specific location of the issue. Pictures will expedite the resolution. We will get back to you right away. Again, we are sorry for the inconvenience and appreciate your understanding.
I have a touch-up or you missed something.
Touch-up is completed at the end of your project. Please, email info@pacwestpainting.com to get your item on the touch-up list to ensure it gets completed at the end of your project.
Do you have an on-site Foreman and Project Manager (PM)?
PacWest does have an on-site Foreman and a dedicated Project Manager. The PM is your primary point of contact and has over 25 years of industry experience.
How many painters will be on-site?
This depends on the size of the project, the scope of work and what phase of the project we are in. The average number of painters on an HOA project is 5-8. This is monitored to keep your project on schedule with the least amount of homeowner disruption.
How long have you been in business?
We are a third-generation painting family and opened PacWest in 2002. We have successfully completed over 3400 projects in the San Diego area, as well as projects in Nevada and Arizona, and focus primarily on our expertise with larger HOA’s and other commercial projects.
Did this answer your question? If not, call us at (888) 445-1777
